Shipping policy
Shipping Policy
ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you if there is a significant delay.
SHIPPING TIME
Estimated delivery times depend on your location:
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Spain & EU: 5–10 business days
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International orders: 7–15 business days
These delivery times are estimates only and are not guaranteed.
SHIPPING COSTS
Shipping costs are calculated at checkout and may vary depending on your location and order size.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.
Please allow 24–48 hours for tracking information to update.
CUSTOMS, DUTIES & TAXES
Nebia Faith is not responsible for any customs fees, import duties, or taxes applied to your order.
All charges imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
DELIVERY DELAYS
Delivery times are estimates and may be affected by external factors such as:
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Customs processing
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Carrier delays
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High shipping demand
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Weather conditions or other unforeseen events
Nebia Faith is not responsible for delays caused by shipping carriers or customs authorities.
LOST OR DAMAGED PACKAGES
If your order arrives damaged or is lost in transit, please contact us as soon as possible at:
We will work with the shipping carrier to investigate and provide a solution where applicable.
INCORRECT ADDRESS
It is the customer’s responsibility to ensure that the shipping address is correct at checkout.
Nebia Faith is not responsible for orders shipped to incorrect addresses provided by the customer.
CONTACT
If you have any questions about shipping, you can contact us at: